Our normal business hours are from 8:30 AM to 5:00 PM Central Time Monday through Friday.
If you would like to speak with Sales or Customer Service, please call:
+1(847)647-0611 or in the US toll-free at (800) 229-7569.
FAX: +1(847) 647-1155
Orders may be placed through our website shopping cart or by phone, email or fax. Outside the US & Canada, you may contact our international distributing partners. You find a list of countries and contacts here.
When ordering, please include and carefully review the following information:
Orders may be placed by phone, fax, or email. When ordering, please include the following information:
All pricing is in U.S. dollars; prices quoted are exclusive of any applicable sales tax. Minimum order size is $25.00. Orders are shipped F.O.B. Niles, Illinois U.S.A. Payment terms for established accounts is Net 30 days. New accounts are welcome; a D&B rating or three business references and one bank reference are required. Visa and MasterCard are accepted. Pricing and specifications are subject to change without notice.
You can save money by trading in an old or broken device toward the purchase of a new PolyScience temperature control product. We accept any brand and provide a generous discount on your purchase. Naturally, we'll dispose of your old equipment in an environmentally responsible manner.
We back most of our products with a 1-year limited warranty on parts and labor. If for any reason you are unhappy, please contact our Sales and Customer Service Department. Warranty statements for specific products are available on product pages of our website.
Should it be necessary to return a product you purchased from us, please be aware that you must obtain authorization from our Customer Service Department before returning the item. A 20% restocking charge will be made on all unauthorized returns.
When applying for authorization, please include the reason for the return, date of purchase, purchase order number, and our invoice number.
Once the return is approved, you will receive a return authorization number with complete packing, shipping, and labeling information.
Returned items must be shipped prepaid; items shipped collect will be refused.
Taking care of the environment is a responsibility we all share. As part of our contribution to a greener world, we will gladly accept your old circulators, chillers, and water baths regardless of brand for disposal in an environmentally conscious manner. All recoverable materials such as steel, copper, plastic, and packaging will be recycled and refrigerants reclaimed by our qualified technicians.
We are happy to accept applicatoins for new distribution partners. Please contact our culinary sales department.
